What is MFA?
Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) is an essential security feature that adds an extra layer of protection to your Built account. It helps prevent unauthorized access and fraud by requiring users to verify their identity through a secondary method beyond just a password. Built has adopted a "most-protective" approach to security in compliance with state regulations and to better safeguard user information and payment transactions.
Video Walkthrough of setting up MFA
Step-by-Step Guide to setting up your MFA
This section provides clear, step-by-step instructions to help you enable MFA on your Built account. You can choose to authenticate using SMS text messages or a third-party authenticator app.
Navigate to id.getbuilt.com and log into your Built account
You will be prompted with a new screen to enable two-factor authentication (2FA)
Choose your preferred authentication method from the options listed below. Note: We recommend an authenticator app for anyone working in areas with limited mobile reception.
SMS Text Message : Enter your mobile phone number to receive a verification code.
Authenticator App : Open your preferred authenticator app and scan the QR code displayed on the screen.
Once you have successfully confirmed MFA is enabled for your account click “Continue” to access your Built Account.
Note:
The next time you log into your account, you will be required to enter a verification code from your chosen method.
For more information on the importance and benefits of MFA, you can visit More than a Password by CISA.
MFA Troubleshooting and FAQs
Is MFA required for every user?
Yes, MFA will be enforced for every user, both on the Built Inspect App (versions 4.0.16 and above) and on Built Desktop upon each login session.
Is MFA required on each login session?
Yes, MFA will be required upon every login. However, if you are using the same device, enable the "Remember this device?” option when logging in through your MFA method. With device memory enabled, you will only need to use MFA to log in every 90 days. Note: if you switch devices, you will need to re-enable MFA on your new device.
What MFA authenticator app can I use?
You can use any MFA authenticator app you prefer. Built recommends Google Authenticator, Microsoft Authenticator, or Duo Mobile as the most popular options.
Do I have to set up MFA again if I change my phone number?
If you have selected SMS as your authenticator method and change your phone number, you will need to re-enable MFA. Contact Built Support for assistance.
Can I log in with MFA even if I don’t have cellular service?
If you have selected SMS as your authenticator method, service will be needed to receive a text message. For this reason, Built recommends choosing an Authenticator App for any users who may use Built when out of service areas (ie, Built Inspectors)
Can I use both SMS and Authenticator App methods?
No, currently MFA setup requires users to choose one method. However, the method chosen can be changed at any time. See How to edit your MFA method after setup above.
If I login through Single Sign-On, do I also need to enable MFA?
No, users who login through Single Sign-On (SSO) enforcement are not required to use MFA as well. Learn more about Single sign-on here.
What if multiple people use the same email address (account) to login to Built?
Shared credentials are generally not recommended for security reasons, however, this may be standard practice for some organizations. If multiple people use the same account in Built, setup MFA using the Authenticator App method only.
Can I receive an MFA code through my email?
No, currently the available MFA methods are SMS and Authenticator App’s only.
Do I need a QR code every time I login through MFA using an Authenticator App?
No, the QR code that displays is only for setting up MFA through the Authenticator App. Once MFA is enabled, users login through the code displayed within the Authenticator App.