Built Desktop: Enabling and Editing Multi-Factor Authentication

What is MFA?

Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) is an essential security feature that adds an extra layer of protection to your Built account. It helps prevent unauthorized access and fraud by requiring users to verify their identity through a secondary method beyond just a password. Built has adopted a "most-protective" approach to security in compliance with state regulations and to better safeguard user information and payment transactions.

As a Builder or Borrower, you can manage Multi-Factor Authentication (MFA) within your account settings and change the setup method as needed. Follow the step-by-step process below to manage MFA for your own account within Built.

How to Enable MFA

1. Locate the Settings icon in your navigation bar

2. Navigate to the Account Settings section in your user profile

   

3. Locate the Multi-Factor Authentication (MFA) Section

   1. If MFA is not enabled, you will see a “Set Up” button

      

4. Click “Set Up”

   1. A window will open, prompting you to choose your preferred MFA method

5. Choose Your Method

   1. SMS: Receive a verification code via text message

   2. Authenticator App: Use an app like Google Authenticator to receive a verification code

6. Follow the steps to complete verification of your chosen method

7. Once verified, you’ll see the method chosen as Enabled

8. Multi-Factor Authentication is now active and will be required the next time you sign in

Setting up SMS

1. Enter Your Mobile Number

   1. Select your country code

   2. Enter your phone number

2. Click “Send Verification Code”

   1. You’ll receive a text message with a 6-digit code

   2. Enter the code in the open text field provided

3. Click “Verify”

4. You’ll see confirmation that MFA via SMS is now enabled, along with a semi-hidden/masked version of your phone number

   

5. Multi-Factor Authentication is now active and will be required the next time you sign in

Setting up an Authenticator App

1. Open your preferred authenticator app on a mobile device or iPad/tablet

2. Scan the QR code shown on your screen within Built

   

3. Type in the one-time code generated by the app

4. Click “Verify”

5. Once verified, you’ll see MFA listed as Enabled

   

6. Multi-Factor Authentication is now active and will be required the next time you sign in

Note:

When setting up an authenticator app make sure you are logged in to Built on a desktop or tablet. The only option to setup via authenticator app is to scan the QR code that is generated in Built.

How to edit your MFA method after setup

Once MFA is set up, you can change your MFA method. Follow the instructions below to toggle between SMS and an Authenticator App, as preferred:

1. Locate the Settings icon in your navigation bar

2. Navigate to the Account Settings section in your user profile

   

3. Locate the Multi-Factor Authentication (MFA) Section

4. Click “Edit”

   

5. A window will open, prompting you to choose your preferred MFA method

6. Choose Your Method

   1. SMS: Receive a verification code via text message

   2. Authenticator App: Use an app like Google Authenticator to receive a verification code

7. Follow the steps to complete verification of your chosen method

8. Once verified, you’ll see the method chosen as Enabled

   

9. Multi-Factor Authentication is now active and will be required the next time you sign in

Note:

Once MFA is set up, you can change your MFA method at any time from your account settings. Reach out to Support for assistance if you are unable to do so following the steps above.