Subcontractors - Multi-Factor Authentication

Overview

This guide provides step-by-step instructions for enabling multi-factor authentication (MFA).

Why is MFA important?

As part of our ongoing commitment to enhance security and protect your payment transactions, we are implementing mandatory Multi-Factor Authentication (MFA) for all accounts. This change will significantly strengthen your account's security and help safeguard against unauthorized access and fraud.
Many states that Built operates in mandate the requirement of MFA logins for software as such we (Built) are taking a “most-protective” approach to security protocols.

For more information on the benefits of MFA, check out this article published by the Cybersecurity & Infrastructure Security Agency: More than a password: CISA

Instructions

Step 1: Log into your Built account.

Note
The MFA requirement is only enforced on accounts that are receiving payments through Built. You will not be prompted to set up MFA when logging in until you have completed Business Verification.

‍Step 2: You will see a screen asking to enable Two-Factor Authentication. You can choose between using SMS text messages or a third-party authenticator app.

**For SMS Text Message**: Enter your phone number to receive a verification code.

**For the Authenticator App**: Scan the QR code within your authenticator app. Enter your verification code when you have it and select “Confirm Code”.

Step 3: Upon successful confirmation of the code, MFA will be enabled for your account.

Step 4: The next time you log in, you will be prompted to enter a verification code to confirm your identity.

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FAQ

What is multi-factor authentication (MFA)?

Multi-factor authentication (MFA) is a security process that requires more than one form of verification to access an account, enhancing security against unauthorized access.

Why is MFA important for my Built account?

MFA is important as it significantly strengthens your account's security, helping to protect against unauthorized access and fraud, especially for accounts receiving payments.

Is MFA mandatory for all Built accounts?

No, MFA is only mandatory for accounts that are receiving payments through Built.

What steps do I need to follow to enable MFA?

To enable MFA, log into your Built account, choose between SMS or a third-party authenticator app, confirm the code, and then MFA will be enabled.

Will I be prompted to set up MFA immediately the first time I log in?

No, you will not be prompted to set up MFA until you have completed Business Verification.

What happens the next time I log in after enabling MFA?

The next time you log in, you will be prompted to enter a verification code to confirm your identity.

Can I use an authenticator app for MFA?

Yes, you can choose to use a third-party authenticator app as one of the options for MFA.