Overview
This article explains how subcontractors manage users within their organization after being invited by a General Contractor (GC). It covers how invitations work, how to add or remove users, and what to do if the designated Primary Contact changes or leaves the company.
Once a subcontractor organization has accepted an invitation from a GC, all user management responsibilities shift to the subcontractor. This ensures that subcontractors can independently manage their own teams across projects.
Understanding Subcontractor Invitations
Description
When a GC invites a subcontractor organization, the invitation is sent to the organization’s Primary Contact. What happens next depends on the status of that Primary Contact:
Not yet registered in Built – The Primary Contact must create a login.
Already registered as a subcontractor in Built – They can accept the invite using their existing login.
Once the Primary Contact accepts the invite, the subcontractor can add more users to their organization.
Note:
If the Primary Contact leaves the company before inviting others, reach out to Built Support for assistance so your organization does not lose access.
Adding or Removing Users
Description
All users with a registered Built account in your subcontractor organization can invite new users to join. This helps ensure that your team has the right people included in project collaboration.
Navigate to Settings by selecting the gear icon in the top right. Then, click the Users tab from the left-hand navigation.
To add a new user, click Add User.
Enter the user’s first name, last name, and email address. Then click Add User to trigger the invitation.
Note:
Once the invitation is accepted, the user will have access to all projects in your organization.
Changing the Primary Contact
If the Primary Contact needs to be updated:
Reach out to the General Contractor for your project to request a Primary Contact update.
Once updated, the GC must resend any pending project invitations to the new Primary Contact.
Note:
To avoid delays, make sure the new Primary Contact is already registered in Built before requesting the update.
FAQ
What happens after a subcontractor organization accepts an invitation from a General Contractor (GC)?
All user management responsibilities shift to the subcontractor, allowing them to manage their own teams across projects.
Who receives the invitation from the General Contractor?
The invitation is sent to the organization’s Primary Contact.
What should the Primary Contact do if they are not yet registered in Built?
The Primary Contact must create a login, which will automatically create the subcontractor organization.
How can a subcontractor organization add new users?
Users with a registered Built account can invite new users by navigating to Settings, clicking the Users tab, and selecting 'Add User'.
What should be done if the Primary Contact leaves the company?
Reach out to Built Support for assistance to ensure your organization does not lose access.
How can the Primary Contact be changed?
Contact the General Contractor to request a Primary Contact update, and the GC must resend the invitation to the new Primary Contact.
Can any user in the subcontractor organization invite new users?
Yes, all users with a registered Built account in the organization can invite new users.
What information is needed to add a new user?
You need the user's first name, last name, and email address.
What happens once a new user accepts the invitation?
The user will have access to all projects in your organization.