Setting Up or Editing Multi-Factor Authentication

What is MFA?

Multi-Factor Authentication (MFA) or Two-Factor Authentication (2FA) is an essential security feature that adds an extra layer of protection to your Built account. It helps prevent unauthorized access and fraud by requiring users to verify their identity through a secondary method beyond just a password. Built has adopted a "most-protective" approach to security in compliance with state regulations and to better safeguard user information and payment transactions.

Video Walkthrough of Setting Up MFA

Step-by-Step Guide to Setting Up MFA

This section provides clear, step-by-step instructions to help you enable MFA on your Built account. You can choose to authenticate using SMS text messages or a third-party authenticator app.

1. Navigate to id.getbuilt.com and log into your Built account

   

2. You will be prompted with a new screen to enable two-factor authentication (2FA)

   

   1. Choose your preferred authentication method from the options listed below. Note: We recommend an authenticator app for anyone working in areas with limited mobile reception.

      1. SMS Text Message : Enter your mobile phone number to receive a verification code. If you don’t see a code, double check the phone number you entered and make sure to check your Spam folder.

         

      2. Authenticator App : Open your preferred authenticator app and scan the QR code displayed on the screen.

         

3. Once you have successfully confirmed MFA is enabled for your account click “Continue” to access your Built Account.

   

Note:

• The next time you log into your account, you will be required to enter a verification code from your chosen method.

• For more information on the importance and benefits of MFA, you can visit More than a Password by CISA.

Editing the MFA Method after Setup

Once MFA is set up, you can change your MFA method. Follow the instructions below to change the phone number that receives your MFA codes, or toggle between SMS and an Authenticator App, as preferred:

1. 1. Log in to Built at id.getbuilt.com

   2. Locate your account in your navigation bar and click the dropdown arrow

      

2. Select My Account from the menu

   

3. Locate the Multi-Factor Authentication (MFA) Section and click the three dots menu

   

4. Select Edit

5. A window will open, prompting you to choose your preferred MFA method

6. Choose Your Method

   1. SMS: Receive a verification code via text message

   2. Authenticator App: Use an app like Google Authenticator to receive a verification code

7. Follow the steps to complete verification of your chosen method

8. Once verified, you’ll see the method chosen as Enabled

Note:

MFA cannot be disabled, as this is a security requirement enforced for all accounts.

Feature Overview: ‘Remember this Device’

MFA will be required upon every login. However, if you are using the same device, enable the "Remember this device?” option when logging in through your MFA method. With device memory enabled, you will only need to use MFA to log in every 90 days. Note: if you switch devices, you will need to re-enable MFA on your new device.

Troubleshooting Note:

Some users may see repeated MFA prompts despite selecting “remember my device” due to internal security settings. Policies that clear browser data, use virtual desktops, or enforce frequent reauthentication can prevent Built from saving the local browser token required for this feature. We recommend contacting your internal IT team to see whether trusted devices can be remembered while still meeting security requirements.