--- title: "How to Create and Manage Service Agreements (Buyer Guide)" slug: "marketplace-service-agreements" updated: 2026-04-29T15:35:43Z published: 2026-04-29T15:35:43Z canonical: "help.getbuilt.com/marketplace-service-agreements" --- > ## Documentation Index > Fetch the complete documentation index at: https://help.getbuilt.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Create and Manage Service Agreements (Buyer Guide) ### **Purpose** Service Agreements allow Buyers (such as Lenders) to lock in negotiated pricing and terms with a vendor for a specific diligence service on a specific deal — before any orders are placed. A Service Agreement captures the agreed-to rate, overage terms, and contract period, giving you a reliable reference point for pricing every time you work with that vendor on that deal. --- ### **Key Features** 1. **Two Creation Paths**: Create a Service Agreement directly from a vendor's Marketplace Profile or from within a specific Deal — whichever fits your workflow. 2. **Guided Setup Wizard**: A two-step wizard walks you through entering agreement details and reviewing before finalizing. Required fields are validated, and relevant values are pre-filled based on your entry point. 3. **Centralized Viewing**: View all Service Agreements with a vendor from their Marketplace Profile, or view all agreements tied to a deal from the deal's Contracts tab. 4. **Status Management**: Update a Service Agreement's status to Terminated or Completed when terms change or the relationship ends. The vendor is notified automatically. 5. **Order Integration**: When placing a new order, the platform surfaces any active Service Agreement for that vendor + deal + service type + property type combination, keeping your team aligned on negotiated terms. --- ### **Target Users** **Buyers (e.g., Lenders)**: Users who want to establish negotiated terms with a vendor prior to placing orders, and manage those agreements over the course of the relationship. --- ### **How It Works** There are two ways to create a Service Agreement. Both paths lead to the same two-step wizard — the difference is which fields are pre-filled based on your starting point. **Option A: From a Vendor's Marketplace Profile** 1. In the Marketplace top nav, select **Discover** to search for a vendor, or select **My Vendors** to find one you've already saved. 2. Open the vendor's Marketplace Profile. 3. Locate the service offering you want to contract for. 4. Select **Create Service Agreement** on that offering. 5. The wizard opens with **Vendor** and **Service Type** pre-filled. Select the **Deal** and complete the remaining fields. **Option B: From a Deal** 1. Navigate to a Deal and select **Orders** in the left nav. 2. Select the **Contracts** tab. 3. Select **+ New Service Agreement**. 4. The wizard opens with **Deal** pre-filled. Select the **Order Type** and **Vendor**, then complete the remaining fields. **Service Agreement Wizard — Step 1 of 2: Agreement Details** | Field | Required? | Notes | | --- | --- | --- | | Service Type | Required | Pre-filled when coming from a vendor profile; select manually when coming from a Deal. | | Vendor | Required | Pre-filled when coming from a vendor profile; select manually when coming from a Deal. | | Deal | Required | Pre-filled when coming from a Deal; search and select when coming from a vendor profile. | | Agreed to Rate | Required | Enter a custom rate. For Built Network vendors, the pre-negotiated rate is shown automatically. | | Property Type | Required | Select from dropdown. | | Start Date | Required | Date input. | | End Date | Required | Date input. | | Number of Orders | Required | Number input. | | Notes | Optional | Any additional context for the agreement. | | Contract Document | Optional | Upload a PDF, Word, Excel, or image file (max 1 GB). | **Service Agreement Wizard — Step 2 of 2: Review & Create** 1. Review all the details you entered on the previous screen. 2. Select **Edit** to go back and make changes, or select **Create Service Agreement** to finalize. 3. Once created, you'll be taken to the Service Agreement detail view. > [!NOTE] > Note: > > - Only one active Service Agreement can exist per deal + service type + vendor combination. You'll see a validation error if you try to create a duplicate. **Viewing Service Agreements** You can access your Service Agreements from two places: - **From a Vendor's Marketplace Profile**: Open the vendor's profile and locate the Service Agreements section. The table displays all agreements with that vendor. Select **View** to open a service agreement's detail page. | Column | Description | | --- | --- | | Name | Agreement name | | Status | Active (blue), Completed (green), or Terminated (red) | | Service | The SKU/service type | | Start Date | Agreement start date | | End Date | Agreement end date | | Deal | The associated deal | - **From a Deal**: Navigate to the Deal, select **Orders** in the left nav, then select the **Contracts** tab. Select **View** on any agreement to open its detail page. **Managing a Service Agreement's Status** 1. Open the Service Agreement's detail page. 2. Select **Update Status**. 3. Choose **Terminate** or **Complete**. Both options will ask you to confirm a date (defaults to today). > [!NOTE] > Note: > > - The vendor receives an email notification when a Service Agreement's status changes. > - Terminated and completed agreements no longer appear as active on the vendor's Marketplace Profile. --- ### **Benefits** - Lock in negotiated pricing with vendors before placing orders, reducing back-and-forth on rates. - Maintain a clear record of terms and contract periods for each vendor-deal relationship. - Surface active agreements automatically during order creation, keeping your team aligned on negotiated pricing. - Manage the full lifecycle of vendor agreements — from creation through completion or termination — in one place. --- ### **Best Practices** Keep the following in mind when working with Service Agreements: - **One active agreement per combination.** Only one active Service Agreement can exist per deal + service type + vendor. If terms change, terminate the existing agreement before creating a new one. - **Service agreements are optional.** You can place orders without one — they're most useful when you have an established vendor relationship with negotiated pricing. - **Agreement fields cannot be edited after creation.** If you need to make changes, terminate the existing agreement and create a new one with the updated terms. - **For Built Network vendors**, the pre-negotiated rate is filled in automatically — no manual entry needed. --- ### **Support & Resources** - **Related Documentation**: - [How to Find and View a Vendor's Marketplace Profile](/lending/docs/marketplace-service-agreements#purpose) - [How to Set Up Your Marketplace Profile (Vendor Admin Guide)](/lending/docs/marketplace-service-agreements#purpose) --- ### FAQ #### Can I edit a Service Agreement after creating it? Agreement fields cannot be edited after creation. If you need to make changes, terminate the existing agreement and create a new one with the updated terms. #### Can I have multiple Service Agreements? Only one active Service Agreement can exist per deal + service type + vendor combination. You'll see a validation error if you try to create a duplicate. #### What happens to orders linked to an agreement after I terminate it? Existing orders are not affected. The terminated agreement will no longer appear as active on the vendor's profile, but all historical order records remain intact. #### Does the vendor see the Service Agreement? Not yet. Vendor Admins will be able to view Service Agreements in a future update. #### What's the difference between creating from a vendor profile vs. from a Deal? The end result is the same — you use the same wizard either way. The difference is which fields are pre-filled. Starting from a vendor profile pre-fills the Vendor and Service Type; starting from a Deal pre-fills the Deal. Use whichever entry point matches where you're already working.