--- title: "Subcontractors - User Management" slug: "subcontractors-user-management" updated: 2026-05-18T18:15:10Z published: 2026-05-18T18:15:10Z canonical: "help.getbuilt.com/subcontractors-user-management" stale: true --- > ## Documentation Index > Fetch the complete documentation index at: https://help.getbuilt.com/llms.txt > Use this file to discover all available pages before exploring further. # Subcontractors - User Management ### **Overview** This article explains how subcontractors manage users within their organization after being invited by a General Contractor (GC). It covers how invitations work, how to add or remove users, and what to do if the designated Primary Contact changes or leaves the company. Once a subcontractor organization has accepted an invitation from a GC, all user management responsibilities shift to the subcontractor. This ensures that subcontractors can independently manage their own teams across projects. --- ### **Understanding Subcontractor Invitations** #### Description When a GC invites a subcontractor organization, the invitation is sent to the organization’s Primary Contact. What happens next depends on the status of that Primary Contact: - **Not yet registered in Built** – The Primary Contact must create a login. - **Already registered as a subcontractor in Built** – They can accept the invite using their existing login. Once the Primary Contact accepts the invite, the subcontractor can add more users to their organization. > [!NOTE] > Note: > > If the Primary Contact leaves the company before inviting others, reach out to Built Support for assistance so your organization does not lose access. --- ### **Adding or Removing Users** #### Description All users with a registered Built account in your subcontractor organization can invite new users to join. This helps ensure that your team has the right people included in project collaboration. 1. Navigate to **Settings** by selecting the gear icon in the top right. Then, click the **Users** tab from the left-hand navigation. 2. To add a new user, click **Add User**. 3. Enter the user’s first name, last name, and email address. Then click **Add User** to trigger the invitation. > [!NOTE] > Note: > > Once the invitation is accepted, the user will have access to all projects in your organization. --- ### **Changing the Primary Contact** If the Primary Contact needs to be updated: - Reach out to the General Contractor for your project to request a Primary Contact update. - Once updated, the GC must resend any pending project invitations to the new Primary Contact. > [!NOTE] > Note: > > To avoid delays, make sure the new Primary Contact is already registered in Built before requesting the update. --- ### FAQ #### What happens after a subcontractor organization accepts an invitation from a General Contractor (GC)? All user management responsibilities shift to the subcontractor, allowing them to manage their own teams across projects. #### Who receives the invitation from the General Contractor? The invitation is sent to the organization’s Primary Contact. #### What should the Primary Contact do if they are not yet registered in Built? The Primary Contact must create a login, which will automatically create the subcontractor organization. #### How can a subcontractor organization add new users? Users with a registered Built account can invite new users by navigating to Settings, clicking the Users tab, and selecting 'Add User'. #### What should be done if the Primary Contact leaves the company? Reach out to Built Support for assistance to ensure your organization does not lose access. #### How can the Primary Contact be changed? Contact the General Contractor to request a Primary Contact update, and the GC must resend the invitation to the new Primary Contact. #### Can any user in the subcontractor organization invite new users? Yes, all users with a registered Built account in the organization can invite new users. #### What information is needed to add a new user? You need the user's first name, last name, and email address. #### What happens once a new user accepts the invitation? The user will have access to all projects in your organization. #### Can any user accept a payment? Yes, all users have the exact same access and permissions. The only difference is that the primary user is the one who receives notifications.