Instructions
Click Projects in the top navigation
Navigate to the project you want by clicking on the project name or View
Click Receivables in the project navigation bar
At the top of the page, you will see a banner notifying you of any payments that are ready to accept. Click the Accept Payment button.
From there, you can select your deposit account for payment. Select your preferred bank account and click Next.
If a lien waiver is required, you will be prompted to review and sign the lien waiver. Click Start on the top right hand side.
Once you complete the required fields, click Finish on the top right hand side.
Once the document is finished, you can choose to download it before clicking Next.
From there, you can review your payment details before clicking Accept Payment.
Once you have accepted payment, you can track its status by viewing the Receivables page.
Payment Statuses And Definitions
Status | Description |
|---|---|
Not Sent | The payor has not yet initiated the payment. |
Processing | The payor has initiated the payment, and if internal approval was required it has been received. Money is on its way to an escrow account, where it will sit until accepted by the payee. |
Ready to Accept | Funds have arrived in escrow and the payee is now able to accept the payment on their end. |
Accepted | The payment has been accepted by the payee and funds are on their way to the payee’s account. This can take up to 2 business days to be reflected in the payee’s account, but typically payments accepted prior to 3:15pm CT will be received same-day and payments accepted after 3:15pm CT will be received the next business day. |
Paid | Funds have been delivered to the payee’s account. |
Failed | The payment was initiated by the payor but failed to complete, usually due to either insufficient funds in the payor’s account or incorrect account information entered by the payee. |
Canceled | The payment was initiated and then canceled by the payor. Typically, funds will still be withdrawn from the payor’s account and sent back once they arrive in escrow. |
Common Issues and Resolutions
1. Has the Payment Fully Processed?
Problem: The vendor is unable to accept the payment because it has not yet processed.
Resolution:
Payments can take up to 3 business days to process.
Check the payment status
If the payment status is Processing, funds are not yet available to accept.
Built will notify the vendor via email once the payment is ready to accept.
2. Has the Vendor Accepted the Project Invite?
Problem: Payments cannot be accepted if the vendor has not accepted the project invite.
Resolution:
Check if the project invite has been accepted by seeing if the project shows on your "Projects Screen"
If it does not, reach out to the GC to resend the project invite.
3. Has the Vendor Added a Bank Account?
Problem: Vendors cannot accept payments without a linked bank account.
Resolution:
Navigate to Account Settings in Built.
Select Bank Information and add the desired account.
Save the information and return to the payment acceptance flow.
5. Issues with Lien Waivers
Problem: Some GCs require notarized waivers, adding steps to the payment process. Vendors may also face issues opening waiver files.
Resolution:
If vendors struggle to open the downloaded waiver:
Recommend downloading Adobe Reader (free): https://get.adobe.com/reader/.
Advise them to use Adobe Reader to open and complete the document.
Note:
Generally speaking, all payments accepted prior to 3:15pm CT will be received same-day and payments accepted after 3:15pm CT will be received the next business day.
However, Depending your financial institution, it may take 1-2 business days before you see funds in your account.
Additionally, If a waiver needs to be notarized and uploaded instead of e-signed, the timing of the payment will be dependent on GC approval of the waiver.
FAQ
What steps should I follow to select my deposit account for payment?
To select your deposit account, click on the Accept Payment button, choose your preferred bank account, and then click Next.
How can I track the status of my accepted payment?
You can track the status of your accepted payment by viewing the Receivables page.
What happens if a payment fails?
If a payment fails, it is usually due to insufficient funds in the payor's account or incorrect account information entered by the payee.
Is it necessary to sign a lien waiver to accept a payment?
Yes, if a lien waiver is required, you will need to review and sign it before accepting the payment.
How long does it typically take for accepted payments to reflect in my account?
Accepted payments can take up to 2 business days to be reflected in your account, but payments accepted before 3:15pm CT are usually received the same day.