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Enhancing Mobile Payment Flows: Onboarding and Acceptance Process

  • Published on Feb 14, 2026
  • 1 minute(s) read
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Overview

This article is for users and team members who want to understand the recent updates to our mobile payment flows. It covers the new two-step onboarding process, improvements to the receivable script layout, and the updated Accept Payment Flow. You’ll find step-by-step instructions, suggested screenshots, and a helpful FAQ at the end.

1. Onboarding: Identity Verification with Persona

  1. Begin the onboarding process on your mobile device.

  2. Complete the identity verification step using the embedded Persona iFrame.

    • This is part of our KYC (Know Your Customer) process.

    • Suggested image: Screenshot of the Persona iFrame on a mobile screen.

  3. Once your profile is verified, proceed to the next step.

2. Bank Account Verification with Plaid

  1. After completing identity verification, you’ll be prompted to verify your bank account.

  2. Use the embedded Plaid iFrame to securely connect your bank account.

    • Suggested image: Screenshot of the Plaid iFrame on mobile.

  3. Follow the prompts to complete bank account verification.

3. Receivable Script: Card Layout Improvements

  1. The receivable script now displays information in card format instead of a grid.

    • This change improves visibility and usability on mobile devices.

  2. Payer and payee actions are now more prominent.

  3. Filters are accessible within a modal for easier use on phones.

    • Suggested image: Before-and-after comparison of grid vs. card layout.

4. Accept Payment Flow: Step-by-Step Process

  1. Start the Accept Payment Flow from your mobile device.

  2. Step 1: Select the bank account where you want to receive funds.

  3. Step 2: If required, complete the signing process using the embedded Pandawg iFrame.

    • The signing experience is fully supported on mobile.

    • Suggested image: Screenshot of the Pandawg signing iFrame.

  4. Step 3: Review the payment details.

  5. Step 4: Accept the payment to complete the process.

FAQ

Q1: Why do I need to complete identity and bank account verification?
A: These steps are required for security and compliance, ensuring safe and legal transactions.

Q2: What if I have trouble with the Persona or Plaid iFrames?
A: Try refreshing your browser or using a different device. If issues persist, contact support.

Q3: Can I use these flows on desktop as well?
A: Yes, but the updates are optimized for mobile usability.

Q4: Are my documents and bank details secure?
A: Yes, all third-party integrations (Persona, Plaid, Pandawg) use secure, encrypted connections.

Q5: What’s new about the receivable script layout?
A: It now uses cards instead of a grid, making actions and information easier to find on mobile.

Q6: Who can I contact for help?
A: Reach out to our support team via the in-app help or support email.

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